Shipping & Payment Policy
1. Payment Method
Customers may select products according to their preferences and place orders using Cash on Delivery (COD), where available.
For return or refund requests, please refer to the applicable Return & Refund Policy displayed on the Website.
If you have questions after receiving your order, you may contact our customer service team for assistance.
2. Shipping Information
(1) Shipping Cost
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Free Shipping (unless otherwise stated on the product page)
(2) Order Processing Time
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Orders are generally processed within approximately 3 business days after successful order confirmation.
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Deliveries may be arranged on weekdays, weekends, or public holidays depending on logistics availability.
(3) Estimated Delivery Time
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Estimated delivery time is 7–10 business days after shipment.
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Actual delivery time may vary depending on location, logistics provider, weather, or other external factors.
3. Delivery & Signing Instructions
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Please provide a complete and accurate delivery address and contact phone number when placing your order.
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Upon delivery, customers are advised to inspect the package on the spot, including:
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Outer packaging condition
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Quantity and items received
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Whether the contents match the order details
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If the outer packaging is visibly damaged, torn, or opened, you have the right to refuse delivery.
If you are unable to sign for the package personally, you may authorize another person at the delivery address to receive it on your behalf. The courier is only responsible for delivering the package to the designated address and does not guarantee delivery to a specific individual.
4. Order Modification & Undeliverable Orders
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For security and logistics reasons, orders cannot be modified once confirmed.
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Orders that cannot be delivered due to incomplete or incorrect delivery information will be held by the logistics provider for up to 5 days.
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The Company will notify you via email. If no response is received within 5 days, the order may be returned to the warehouse and a refund will be processed according to policy.
Return & Refund (Shipping-Related)
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If the product received is defective, you may request a refund in accordance with our Return & Refund Policy.
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Return eligibility and conditions are subject to the information provided on the product page and during checkout.
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Returned products must include all items, accessories, gifts, original packaging, and accompanying documents. If an invoice or legally required document was issued, it must be returned as well.
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You agree that when processing a return, refund, cancellation, or order rejection, the Company may handle relevant documents (such as invoices or credit notes) as required by applicable laws and regulations.
Delivery FAQ
Q1: Can I specify a delivery time when placing an order?
A1: Delivery time depends on the logistics provider assigned to your order. Specific delivery times cannot be guaranteed.
Q2: How can I file a complaint about the courier?
A2: You may contact the local service hotline of the logistics provider listed in your order details.
Q3: How long does delivery usually take?
A3: Under normal circumstances, delivery takes approximately 7 business days after order processing (excluding Sundays and public holidays).
Q4: What should I check when receiving the package?
A4: Please ensure the outer packaging is intact. You may refuse delivery if the package is visibly damaged.
Q5: Is identification required when receiving the package?
A5: Generally, no. The courier delivers the package to the specified address, and any person at that address may sign for it.
Q6: What if my order was signed for by someone else?
A6: Please contact the corresponding logistics provider listed in your order information.
Q7: How can I track my order?
A7: Please check the logistics provider listed in your order details. If you need further assistance, contact us by email.
Customer Service Contact
Email:
service@purrinai.com