Return & Refund Policy
The Company offers a return and exchange policy in accordance with applicable consumer protection standards. Eligible products may be returned or exchanged within 7 days from the date of receipt, subject to the conditions outlined below.
1. Conditions Eligible for Return or Exchange
You may apply for a return or exchange within 7 days of receiving the product under the following circumstances:
-
The product has a verified quality defect.
-
The product was damaged during transportation.
-
Incorrect items were delivered, or the product received does not match the order, provided the product remains in resalable condition.
2. Conditions Not Eligible for 7-Day Return
Returns or exchanges will not be accepted under the following circumstances:
-
Customized or personalized products.
-
Products that have been used. (Electronic products are considered used once powered on.)
-
Products or accessories showing signs of wear, damage, or alteration.
-
Missing or severely damaged original packaging that affects resale value (excluding damage caused solely by opening the package).
-
Products clearly marked as non-returnable at the time of purchase due to their nature.
-
Any other condition where the product is no longer suitable for resale.
3. How to Apply for a Return or Exchange
(1) Returns or Exchanges for Personal Reasons
-
Requests must be submitted within 7 days of receipt.
-
The product must remain unused and in resalable condition.
-
Please contact our after-sales service by email.
-
Our customer service team will review your request within 1–3 business days.
-
Return shipping costs shall be borne by the customer.
(2) Returns or Exchanges Due to Quality Issues or Incorrect Delivery
-
Requests must be submitted within 7 days of receipt.
-
Please email our after-sales service center at:
service@purrinai.com -
Our customer service team will respond within 1–3 business days.
-
Reasonable return shipping costs will be covered by the Company.
4. Refund Process
After the returned product is received and inspected by the logistics provider, the Company will process the refund.
Refunds will generally be completed within 15 business days, subject to payment method and bank processing times.
5. Required Information
When contacting customer service, please provide the following information to help us process your request efficiently:
-
Order number
-
Customer name
-
Contact phone number
-
Reason for return or exchange
6. Customer Service Contact
For return, exchange, or refund inquiries, please contact our after-sales service team:
Email:
service@purrinai.com